Payments Hub experienced a major incident on June 13, 2023 affecting Merchant Enrollment and Payments Hub - Merchant Portal and 1 more component, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Merchant EnrollmentPayments Hub - Merchant PortalAgent Portal & Reporting
Update timeline
- identified Jun 13, 2023, 07:23 PM UTC
The team is investing a downstream issues that are impacting multiple services. New sign ins to Payments Hub are impacted as is Merchant Enrollment.
- resolved Jun 13, 2023, 09:03 PM UTC
This issue has been resolved, Payments Hub and the Merchant Enrollment have been fully restored. All systems are operational.