Payments Hub experienced a minor incident on July 5, 2023 affecting Shared Services (Customer Facing), lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Shared Services (Customer Facing)
Update timeline
- monitoring Jul 05, 2023, 05:15 PM UTC
We are currently experiencing an issue with our primary phone provider. At this time some callers may experience problems when attempting to reach us by phone. This issue is also impacting our ability to call out, resulting in longer than usual call back times.
- resolved Jul 05, 2023, 06:12 PM UTC
The issue has been resolved.