Payments Hub incident

Agent Hub - Merchants List Not Loading

Minor Resolved View vendor source →

Payments Hub experienced a minor incident on September 1, 2023 affecting Agent Portal & Reporting, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2023, 03:52 PM UTC
Resolved
Sep 01, 2023, 04:13 PM UTC
Duration
21m
Detected by Pingoru
Sep 01, 2023, 03:52 PM UTC

Affected components

Agent Portal & Reporting

Update timeline

  1. investigating Sep 01, 2023, 03:52 PM UTC

    We are investigating intermittent reports of users experiencing problems loading the Merchants list in the Agent Hub after signing in.

  2. resolved Sep 01, 2023, 04:13 PM UTC

    This issue has been resolved.