Payments Hub experienced a critical incident on November 17, 2023 affecting Point and Pay, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Point and Pay
Update timeline
- investigating Nov 17, 2023, 05:59 PM UTC
Point & Pay has identified issues impacting our processing capability. To prevent customer issues, we have closed down access to the affected systems. Our team is working to resolve the situation as quickly as possible. Expect an update in 20 minutes
- identified Nov 17, 2023, 06:12 PM UTC
Point & Pay has re-opened access to the affected systems. Our teams are testing the environment for stability. Expect an update in 20 minutes
- resolved Nov 17, 2023, 06:39 PM UTC
This issue has been resolved all system are fully operational and working as expected.