Payments Hub experienced a minor incident on March 5, 2024 affecting Agent Portal & Reporting, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Agent Portal & Reporting
Update timeline
- investigating Mar 05, 2024, 11:21 PM UTC
We are currently investigating an issue involving the display of batches in the Partner Hub (partner.paymentshub.com). This does not impact the merchant view or processing.
- resolved Mar 06, 2024, 12:15 AM UTC
We have identified and resolved the issue as of 7:08 pm Eastern. All merchant batch data is now available in the Partner Hub. We appreciate your patience.