Payments Hub experienced a minor incident on January 18, 2023 affecting EPX and Payanywhere and 1 more component, lasting 5h 39m. The incident has been resolved; the full update timeline is below.
Affected components
EPXPayanywhereMerchant EnrollmentSALIDO - AppJSON APIGlobal (Partner)Payments Hub - Merchant PortalInovio GatewaySALIDO - Bridge/Web AccessVirtual Terminal
Update timeline
- monitoring Jan 18, 2023, 01:18 PM UTC
This mornings deposits will be delayed for a small number of merchants as a result of a downstream network issue, Citizens is aware of the issue and working on a resolution. We will continue to closely monitor the situation.
- resolved Jan 18, 2023, 06:57 PM UTC
This incident has been resolved.