Payments Hub experienced a minor incident on November 2, 2024 affecting Shared Services (Customer Facing), lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Shared Services (Customer Facing)
Update timeline
- monitoring Nov 02, 2024, 04:02 PM UTC
We are currently experiencing an issue with some of our inbound phone lines, including: 248-269-6000 and 800-226-2273, 866-485-8999 If you need to reach us by phone at this time please use this alternate number: 877-387-5640 Also note our Hospitality line: 248-298-8000 is also available.
- resolved Nov 02, 2024, 04:55 PM UTC
All phone lines are now accepting calls, all systems are back online. This issue is resolved.