PayFonte incident

Performance degradation affecting Telecel Services

Minor

Resolved after 3 hours 42 minutes, affecting Ghana (Telecel Collection) and Ghana (Telecel Disbursement), on November 2, 2026.

monitoring Nov 02, 2026, 07:50 PM UTC

We implemented a fix and are currently monitoring the result.

Started
Nov 02, 2026, 05:00 PM UTC
Resolved
Nov 02, 2026, 08:42 PM UTC
Duration
3h 42m
Detected by Pingoru
Nov 02, 2026, 05:00 PM UTC

Affected components

Ghana (Telecel Collection)Ghana (Telecel Disbursement)

Update timeline

  1. investigating Nov 02, 2026, 05:00 PM UTC

    We are currently investigating this incident.

  2. monitoring Nov 02, 2026, 07:50 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Nov 02, 2026, 08:42 PM UTC

    The incident has been resolved. We apologize for the inconvenience.

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