Paydock experienced a notice incident on June 23, 2022 affecting MPGS gateway, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
MPGS gateway
Update timeline
- investigating Jun 23, 2022, 08:30 PM UTC
Paydock is experiencing a higher than expected number of server failures on attempted charges via MPGS. We are investigating the issue and will provide updates as we learn more. This is not an issue with Paydock's API or other acquirer networks but is localised to Mastercard PGS.
- investigating Jun 23, 2022, 11:21 PM UTC
Transaction process appears to have stabilised on the MPGS platform. We are yet to receive a response from the gateway, but for now we consider this incident to be resolved. Thanks for your patience.
- resolved Jun 23, 2022, 11:47 PM UTC
This incident has been resolved.