Paydock experienced a minor incident on July 6, 2022 affecting MPGS gateway, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
MPGS gateway
Update timeline
- investigating Jul 06, 2022, 12:36 PM UTC
Paydock is experiencing a higher than expected number of server failures on attempted charges via MPGS. We are investigating the issue and will provide updates as we learn more. This is not an issue with Paydock's API or other acquirer networks but is localised to Mastercard PGS.
- resolved Jul 06, 2022, 02:04 PM UTC
This incident has been resolved.