Paydock experienced a minor incident on July 29, 2022 affecting MPGS gateway, lasting 9h 5m. The incident has been resolved; the full update timeline is below.
Affected components
MPGS gateway
Update timeline
- monitoring Jul 29, 2022, 08:04 PM UTC
We have identified a performance issue with one of our upstream providers (Mastercard) is experiencing a degraded service. We are investigating and will provide updates as they become available. We have raised a ticket with MPGS for further clarification.
- resolved Jul 30, 2022, 05:09 AM UTC
Transaction process appears to have stabilised on the MPGS platform. We are yet to receive a response from the gateway, but for now we consider this incident to be resolved.