Paydock experienced a major incident on January 13, 2023 affecting Paydock API, lasting 2h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 13, 2023, 07:30 AM UTC
Paydock is investigating an incident related to our latest release that may be impacting multiple services. We are investigating this further and will provide updates as they become available. Please contact [email protected] if you experience unexpected failed transactions so we can respond accordingly.
- identified Jan 13, 2023, 08:56 AM UTC
Paydock is rolling back the latest update to our core-API service in order to remedy this problem. We expect this process to take roughly 1 hour. We will continue to provide updates as they unfold.
- monitoring Jan 13, 2023, 09:37 AM UTC
Paydock has completed the rollback of its latest release and is completing testing in production. Testing is proceeding as expected and we anticipate closing this incident shortly.
- resolved Jan 13, 2023, 10:02 AM UTC
This incident has now been resolved and is performing as expected in production. As always, please contact [email protected] if you experience any unexpected validation errors in your processing.