Paydock experienced a minor incident on February 1, 2023 affecting Paydock API, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 01, 2023, 07:05 AM UTC
We have received reports of validation issues on our front end Widget, introduced on our last release. We are currently investigating this, details of the resolution to this will follow.
- identified Feb 01, 2023, 07:27 AM UTC
The specific cause of the issue has been identified, we are currently performing a partial rollback of our platform to address the affected component (The SDK Widget). ETA for this is currently 30 to 40 minutes.
- identified Feb 01, 2023, 07:48 AM UTC
We have completed the rollback on our Sandbox environment, and we have validated that this issue is resolved there. We are now proceeding on to the Production rollback, ETA 20 - 30 minutes
- monitoring Feb 01, 2023, 08:10 AM UTC
The production rollback has now been completed and tested. Our team is currently monitoring for any issues with the rollback, once we have confirmed there are no issues this incident will be resolved.
- resolved Feb 01, 2023, 08:28 AM UTC
We have received confirmation that the production rollback of our SDK Widget was successful, and the Cardholder Name validation issue is resolved.