Paydock incident

Payment Processing Disruption with FlyPay v1

Notice Resolved View vendor source →

Paydock experienced a notice incident on April 29, 2024 affecting FlyPay gateway, lasting 15h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2024, 03:11 PM UTC
Resolved
Apr 30, 2024, 06:18 AM UTC
Duration
15h 7m
Detected by Pingoru
Apr 29, 2024, 03:11 PM UTC

Affected components

FlyPay gateway

Update timeline

  1. investigating Apr 29, 2024, 03:11 PM UTC

    We’re currently experiencing an issue with FlyPay v1, which is preventing payments from being processed. This issue is on the payment service provider side, and we’re working with their team to resolve it. We will provide an update soon.

  2. resolved Apr 30, 2024, 06:18 AM UTC

    We can see Flypay v1 charges going through successfully. Please reach out to support if you are experiencing any further issues.