Paydock experienced a minor incident on May 2, 2024 affecting Paydock API, lasting 10h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 02, 2024, 10:53 AM UTC
At present we have identified the issue where gateway tokens could be saved incorrectly, this can happen when Customer initially was created using OTT and then card expired and used decided to update expiry. Fix has been found and team are working towards fix.
- identified May 02, 2024, 10:54 AM UTC
The issue has been identified and a fix is being implemented.
- identified May 02, 2024, 11:00 AM UTC
We are continuing to work on a fix for this issue.
- identified May 02, 2024, 01:07 PM UTC
Fix has been implemented and build has passed. The next stage is to deploy and test it in the sandbox before deploying it to production.
- identified May 02, 2024, 02:37 PM UTC
Engineers working on fix.
- resolved May 02, 2024, 11:11 PM UTC
The incident has been resolved and we have tested the fix successfully.