Paxos incident

Paxos - Exchange Incident Resolved

Minor Resolved View vendor source →

Paxos experienced a minor incident on November 3, 2025 affecting Trading - Orders and Trading, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 07:30 PM UTC
Resolved
Nov 03, 2025, 09:30 PM UTC
Duration
1h 59m
Detected by Pingoru
Nov 03, 2025, 07:30 PM UTC

Affected components

Trading - OrdersTrading

Update timeline

  1. investigating Nov 03, 2025, 07:30 PM UTC

    We identified an issue where for some customers trading orders appear stuck in an "Open" status when customers attempt to cancel them. These orders have actually been cancelled successfully and will not be matched. Our Engineering team is working on fixing the issue.

  2. identified Nov 03, 2025, 08:07 PM UTC

    Engineering is implementing a fix to ensure the impacted orders' status is displayed correctly.

  3. monitoring Nov 03, 2025, 09:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 04, 2025, 12:34 AM UTC

    This incident has been resolved.