pawaPay incident

Performance degradation affecting Kenya Mpesa services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on August 24, 2026 affecting M-Pesa :: USSD Deposit, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 11:06 PM UTC
Resolved
Aug 25, 2026, 01:58 AM UTC
Duration
2h 52m
Detected by Pingoru
Aug 24, 2026, 11:06 PM UTC

Affected components

M-Pesa :: USSD Deposit

Update timeline

  1. investigating Aug 24, 2026, 11:06 PM UTC

    We are experiencing an outage of the Kenya M-Pesa services. We are investigating the issue.

  2. monitoring Aug 25, 2026, 12:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 25, 2026, 01:58 AM UTC

    The incident has been resolved. We apologise for the inconvenience.