pawaPay incident

Performance degradation affecting Kenya Mpesa services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on August 19, 2026 affecting M-Pesa :: Web Deposit, lasting 10h 44m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 09:33 PM UTC
Resolved
Aug 20, 2026, 08:18 AM UTC
Duration
10h 44m
Detected by Pingoru
Aug 19, 2026, 09:33 PM UTC

Affected components

M-Pesa :: Web Deposit

Update timeline

  1. investigating Aug 19, 2026, 09:33 PM UTC

    We are experiencing degraded performance in the Kenya M-Pesa services. We are investigating the issue.

  2. identified Aug 20, 2026, 03:53 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Kenya M-Pesa deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. monitoring Aug 20, 2026, 07:09 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Aug 20, 2026, 08:18 AM UTC

    The incident has been resolved. We apologise for the inconvenience.