pawaPay incident

Performance degradation affecting Zambia Zamtel NFS services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on August 9, 2026 affecting NFS :: Zamtel :: Payout, lasting 23h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2026, 10:10 AM UTC
Resolved
Aug 10, 2026, 09:28 AM UTC
Duration
23h 17m
Detected by Pingoru
Aug 09, 2026, 10:10 AM UTC

Affected components

NFS :: Zamtel :: Payout

Update timeline

  1. identified Aug 09, 2026, 10:10 AM UTC

    We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.

  2. identified Aug 10, 2026, 06:06 AM UTC

    This is a quick update to inform you that we are still experiencing an outage in our Zambia Zamtel NFS services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. monitoring Aug 10, 2026, 08:16 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Aug 10, 2026, 09:28 AM UTC

    The incident has been resolved. We apologise for the inconvenience.