pawaPay incident

Performance degradation affecting Malawi Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on July 23, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout, lasting 9h 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 10:09 PM UTC
Resolved
Jul 24, 2026, 07:59 AM UTC
Duration
9h 49m
Detected by Pingoru
Jul 23, 2026, 10:09 PM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. investigating Jul 23, 2026, 10:09 PM UTC

    We are experiencing an outage of the Malawi Airtel services. We are investigating the issue.

  2. monitoring Jul 24, 2026, 12:32 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. investigating Jul 24, 2026, 01:14 AM UTC

    We are experiencing an outage of the Malawi Airtel services. We are investigating the issue.

  4. monitoring Jul 24, 2026, 06:12 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved Jul 24, 2026, 07:59 AM UTC

    This incident has been resolved.