pawaPay incident
Performance degradation affecting Cameroon Orange services
pawaPay experienced a major incident on June 12, 2026 affecting Orange :: Web Deposit and Orange :: Payout, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2026, 12:50 PM UTC
We have identified instability in Cameroon Orange services. We have escalated this to the MMO for resolution.
- identified Jun 12, 2026, 01:02 PM UTC
We have identified instability in Cameroon Orange services. We have escalated this to the MMO for resolution
- monitoring Jun 12, 2026, 01:35 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- identified Jun 12, 2026, 01:46 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Cameroon Orange deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Jun 12, 2026, 02:15 PM UTC
This is a quick update to inform you that we are now experiencing service outage in our Cameroon Orange deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Jun 12, 2026, 11:16 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- identified Jun 12, 2026, 11:27 PM UTC
This is a quick update to inform you that we are now experiencing service outage in our Cameroon Orange deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Jun 13, 2026, 02:58 AM UTC
We are still experiencing degraded performance in our Cameroon Orange deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Jun 13, 2026, 07:03 AM UTC
Orange Cameroon is still facing instabilities on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
- identified Jun 13, 2026, 03:29 PM UTC
Orange Cameroon is still facing instabilities on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
- monitoring Jun 13, 2026, 04:22 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.