pawaPay incident

Performance degradation affecting Uganda Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on June 11, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2026, 09:35 PM UTC
Resolved
Jun 12, 2026, 12:43 AM UTC
Duration
3h 8m
Detected by Pingoru
Jun 11, 2026, 09:35 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. investigating Jun 11, 2026, 09:35 PM UTC

    We are experiencing an outage of the Uganda Airtel services. We are investigating the issue.

  2. monitoring Jun 11, 2026, 11:38 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Jun 12, 2026, 12:43 AM UTC

    The incident has been resolved. We apologise for the inconvenience.