pawaPay incident

Performance degradation affecting Uganda Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 24, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 5h 35m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 09:54 AM UTC
Resolved
Apr 24, 2026, 03:30 PM UTC
Duration
5h 35m
Detected by Pingoru
Apr 24, 2026, 09:54 AM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. investigating Apr 24, 2026, 09:54 AM UTC

    We are experiencing an outage of the Uganda Airtel services. We are investigating the issue.

  2. investigating Apr 24, 2026, 10:00 AM UTC

    We are experiencing an outage of the Uganda Airtel services. We are investigating the issue.

  3. monitoring Apr 24, 2026, 12:13 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Apr 24, 2026, 03:30 PM UTC

    This incident has been resolved.