pawaPay incident

Performance degradation affecting Ghana AirtelTigo services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on October 17, 2026 affecting AirtelTigo :: Web Deposit and AirtelTigo :: Payout, lasting 1d 8h. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2026, 08:19 PM UTC
Resolved
Oct 19, 2026, 05:02 AM UTC
Duration
1d 8h
Detected by Pingoru
Oct 17, 2026, 08:19 PM UTC

Affected components

AirtelTigo :: Web DepositAirtelTigo :: Payout

Update timeline

  1. identified Oct 17, 2026, 08:19 PM UTC

    We have identified instability in Ghana AirtelTigo services. We have escalated this to the MMO for resolution.

  2. identified Oct 18, 2026, 03:10 AM UTC

    This is a quick update to inform you that we are still experiencing an outage in our Ghana AirtelTigo gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. identified Oct 18, 2026, 01:28 PM UTC

    This is a quick update to inform you that we are still experiencing an outage in our Ghana AirtelTigo gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  4. monitoring Oct 19, 2026, 02:13 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved Oct 19, 2026, 05:02 AM UTC

    The incident has been resolved. We apologise for the inconvenience.