pawaPay incident

Performance degradation affecting Rwanda Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on October 15, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 11:35 PM UTC
Resolved
Oct 16, 2026, 02:26 AM UTC
Duration
2h 51m
Detected by Pingoru
Oct 15, 2026, 11:35 PM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. investigating Oct 15, 2026, 11:35 PM UTC

    We are experiencing an outage of the Rwanda Airtel services. We are investigating the issue.

  2. monitoring Oct 16, 2026, 01:39 AM UTC

    A fix has been deployed by Rwanda Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Oct 16, 2026, 02:26 AM UTC

    The incident has been resolved. We apologise for the inconvenience.