pawaPay incident

Performance degradation affecting Zambia Zamtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on October 6, 2026 affecting Zamtel :: Web Deposit, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 09:18 AM UTC
Resolved
Oct 06, 2026, 11:33 AM UTC
Duration
2h 14m
Detected by Pingoru
Oct 06, 2026, 09:18 AM UTC

Affected components

Zamtel :: Web Deposit

Update timeline

  1. investigating Oct 06, 2026, 09:18 AM UTC

    We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

  2. monitoring Oct 06, 2026, 10:04 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Oct 06, 2026, 11:33 AM UTC

    The incident has been resolved. We apologise for the inconvenience.