pawaPay incident

Performance degradation affecting Zambia Zamtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on October 5, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 5h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2026, 05:15 PM UTC
Resolved
Oct 05, 2026, 10:58 PM UTC
Duration
5h 42m
Detected by Pingoru
Oct 05, 2026, 05:15 PM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. investigating Oct 05, 2026, 05:15 PM UTC

    We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

  2. monitoring Oct 05, 2026, 10:21 PM UTC

    A fix has been deployed by Zambia Zamtel. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Oct 05, 2026, 10:58 PM UTC

    The incident has been resolved. We apologise for the inconvenience.