pawaPay incident

Performance degradation affecting Orange Mali services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on October 5, 2026 affecting Orange :: Payout, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2026, 08:58 AM UTC
Resolved
Oct 06, 2026, 03:03 PM UTC
Duration
1d 6h
Detected by Pingoru
Oct 05, 2026, 08:58 AM UTC

Affected components

Orange :: Payout

Update timeline

  1. identified Oct 05, 2026, 08:58 AM UTC

    We have identified instability in Mali Orange services. We have escalated this to the MMO for resolution.

  2. identified Oct 05, 2026, 02:33 PM UTC

    This is a quick update to inform you that we are still experiencing an outage in our Orange Mali payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. identified Oct 05, 2026, 08:01 PM UTC

    This is a quick update to inform you that we are still experiencing an outage in our Orange Mali payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  4. identified Oct 06, 2026, 03:27 AM UTC

    We are still experiencing an outage in our Mali Orange payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  5. monitoring Oct 06, 2026, 11:20 AM UTC

    A fix has been deployed by Mali Orange. We are seeing improvements in success rates and will continue monitoring the incident.

  6. resolved Oct 06, 2026, 03:03 PM UTC

    The incident has been resolved. We apologise for the inconvenience.