pawaPay incident

Performance degradation affecting Tanzania Vodacom services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on September 24, 2026 affecting Vodacom :: Payout, lasting 13h 48m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2026, 09:35 PM UTC
Resolved
Sep 25, 2026, 11:24 AM UTC
Duration
13h 48m
Detected by Pingoru
Sep 24, 2026, 09:35 PM UTC

Affected components

Vodacom :: Payout

Update timeline

  1. investigating Sep 24, 2026, 09:35 PM UTC

    We are experiencing an outage of the Tanzania Vodacom services. We are investigating the issue.

  2. investigating Sep 25, 2026, 06:48 AM UTC

    This is a quick update to inform you that we are still experiencing an outage in our Tanzania Vodacom payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. monitoring Sep 25, 2026, 09:54 AM UTC

    A fix has been deployed by Tanzania Vodacom. We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Sep 25, 2026, 11:24 AM UTC

    The incident has been resolved.