pawaPay incident

Performance degradation affecting Rwanda Airtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on May 2, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout, lasting 8h 36m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2026, 06:31 PM UTC
Resolved
May 03, 2026, 03:08 AM UTC
Duration
8h 36m
Detected by Pingoru
May 02, 2026, 06:31 PM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. identified May 02, 2026, 06:31 PM UTC

    We have identified instability in Rwanda Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring May 03, 2026, 12:12 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 03, 2026, 03:08 AM UTC

    The incident has been resolved. We apologise for the inconvenience.