Pave incident

Issues accessing Pave

Resolved after 7 days 23 hours, affecting Login, on October 12, 2026.

investigating Oct 12, 2026, 04:53 PM UTC

We are aware of customers experiencing a connection issue when accessing Pave’s application at app.pave.com "app.pave.com": http://app.pave.com, resulting in a failure to connect to our site with an ERR_SSL_PROTOCOL_ERROR page. Pave has reviewed the security settings on this site and have found no issues. We believe this is being caused by an error with some Internet Service Providers, and we are working with them to resolve this issue. If you are blocked from accessing Pave please contact your IT team. If you are a Spectrum or Xfinity customer, review your SecurityShield settings. Please try another ISP if possible.

Started
Oct 12, 2026, 04:53 PM UTC
Resolved
Oct 20, 2026, 04:07 PM UTC
Duration
7d 23h
Detected by Pingoru
Oct 12, 2026, 04:53 PM UTC

Affected components

Login

Update timeline

  1. investigating Oct 12, 2026, 04:53 PM UTC

    We are aware of customers experiencing a connection issue when accessing Pave’s application at app.pave.com "app.pave.com": http://app.pave.com, resulting in a failure to connect to our site with an ERR_SSL_PROTOCOL_ERROR page. Pave has reviewed the security settings on this site and have found no issues. We believe this is being caused by an error with some Internet Service Providers, and we are working with them to resolve this issue. If you are blocked from accessing Pave please contact your IT team. If you are a Spectrum or Xfinity customer, review your SecurityShield settings. Please try another ISP if possible.

  2. resolved Oct 20, 2026, 04:07 PM UTC

    All systems are operational.

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