Patch My PC incident

Login Service Degraded

Minor

Resolved after 7 hours 51 minutes, on August 20, 2025.

identified Aug 20, 2025, 06:07 PM UTC

We have identified and applied a fix to reduce login times. We are continuing to monitor the situation, and fine tune the solution.

Started: Aug 20, 2025, 02:08 PM UTC
Resolved: Aug 20, 2025, 10:00 PM UTC
Duration: 7h 51m
Detected by Pingoru: Aug 20, 2025, 02:08 PM UTC

Update timeline

investigating Aug 20, 2025, 02:08 PM UTC

Currently investigating an issue with logins for the US East Region.
investigating Aug 20, 2025, 02:50 PM UTC

Initial investigation has determined the scope of impact. Logins are operational; however they take 30-50 seconds to complete, and sometimes time out. Background services for deploying updates still function as expected.
identified Aug 20, 2025, 06:07 PM UTC

We have identified and applied a fix to reduce login times. We are continuing to monitor the situation, and fine tune the solution.
resolved Aug 20, 2025, 08:16 PM UTC

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