ParentSquare experienced a major incident on October 3, 2025 affecting Smart Sites, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Smart Sites
Update timeline
- investigating Oct 03, 2025, 04:40 PM UTC
We are investigating reports that users are experiencing issues loading Smart Sites. We will provide an update shortly.
- identified Oct 03, 2025, 05:18 PM UTC
We have identified the cause of the issue and are implementing a fix.
- monitoring Oct 03, 2025, 05:59 PM UTC
We have implemented a fix and are monitoring the results.
- resolved Oct 03, 2025, 06:15 PM UTC
We confirmed that the issue has been resolved.