Parchment incident

Intermittent Login and Page Load Issues

Minor Resolved View vendor source →

Parchment experienced a minor incident on July 3, 2025 affecting Login and Parchment Award - Transcript Services and 1 more component, lasting 10h 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2025, 12:49 AM UTC
Resolved
Jul 03, 2025, 11:43 AM UTC
Duration
10h 53m
Detected by Pingoru
Jul 03, 2025, 12:49 AM UTC

Affected components

LoginParchment Award - Transcript ServicesParchment Award - Diploma, Certificate, Badge, CLRParchment Analyze/Recruit

Update timeline

  1. investigating Jul 03, 2025, 12:49 AM UTC

    We are currently investigating an issue with logging into the platform as well as increased page load times.

  2. monitoring Jul 03, 2025, 02:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 03, 2025, 11:43 AM UTC

    This incident has been resolved.