Parchment incident
Parchment Phone Support - Intermittent Issues resulting in stalled routing of calls
Parchment experienced a minor incident on July 9, 2025 affecting Parchment Support, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Parchment Support
Update timeline
- investigating Jul 09, 2025, 04:55 PM UTC
We have been notified that a portion of callers are unable to proceed through our contact center phone prompts. We have contacted our service provider in order for them to assist with this investigation. We apologize for any inconvenience this may cause.
- monitoring Jul 10, 2025, 08:06 PM UTC
Our service provider has implemented a fix and are monitoring the results.
- resolved Jul 11, 2025, 06:32 PM UTC
This incident has been resolved.