parcelLab incident

API outage for ~75 seconds

Major Resolved View vendor source →

parcelLab experienced a major incident on December 10, 2025 affecting API and Product-API Backend Services and 1 more component, lasting 2m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2025, 10:12 PM UTC
Resolved
Dec 10, 2025, 10:14 PM UTC
Duration
2m
Detected by Pingoru
Dec 10, 2025, 10:12 PM UTC

Affected components

APIProduct-API Backend ServicesparcelLab AppReportingConfigurationsReturns PortalIngestionEmail ingestionFile-based ingestionOutbound channels

Update timeline

  1. resolved Dec 10, 2025, 10:14 PM UTC

    We experienced an outage the core infrastructure when a rotation of containers failed. The issue lasted for roughly 75 seconds. All systems are recovered.