Papertrail incident

Delayed log ingestion

Minor Resolved View vendor source →

Papertrail experienced a minor incident on November 18, 2025 affecting Website and Log Collection and 1 more component, lasting 4h 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:59 PM UTC
Resolved
Nov 18, 2025, 06:37 PM UTC
Duration
4h 38m
Detected by Pingoru
Nov 18, 2025, 01:59 PM UTC

Affected components

WebsiteLog CollectionLog SearchSearch Alerts

Update timeline

  1. identified Nov 18, 2025, 01:59 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Nov 18, 2025, 03:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 06:37 PM UTC

    This incident has been resolved.