Pantheon experienced a minor incident on May 20, 2025 affecting Dashboard and Spinup Operations and 1 more component, lasting 2h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2025, 11:14 AM UTC
We're currently investigating an issue causing degraded performance in workflow execution, including creating new sites or environments, cloning operations, restore operations, and backup operations. For urgent issues, please contact support via [email protected] or by opening a support chat.
- identified May 20, 2025, 12:06 PM UTC
We've identified the root cause of the issue affecting workflow performance. Operations such as environment cloning, restores, and backups may still experience delays or degraded performance. Our team is working on a fix and will provide updates as progress is made. Thank you for your patience and understanding.
- monitoring May 20, 2025, 12:52 PM UTC
A mitigation has been deployed, and we're seeing signs of improvement. Our team is continuing to monitor the situation to ensure everything remains stable. Thank you for your continued patience.
- resolved May 20, 2025, 01:57 PM UTC
This incident has been resolved. All workflows are operational, any workflows that were run during the incident and marked as failed will need to be re-run. If you encounter any issues, please reach out to support and we will be happy to assist.