Pantheon experienced a minor incident on May 28, 2025 affecting Terminus Operations and Git, lasting 5h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2025, 08:58 AM UTC
We're currently addressing an infrastructure issue impacting SFTP and Git operations.
- investigating May 28, 2025, 09:37 AM UTC
Our team is continuing to investigate the infrastructure issue affecting SFTP and Git operations. We are actively working to identify the root cause and will provide another update within the next 30 minutes. Thank you for your patience as we work to resolve this.
- investigating May 28, 2025, 10:13 AM UTC
We are still actively investigating the issue impacting SFTP and Git operations. Our engineering team is reviewing system components and logs to isolate the root cause. We appreciate your continued patience and will share another update within the next 30 minutes or as soon as more information becomes available.
- investigating May 28, 2025, 10:51 AM UTC
Our team continues to investigate the issue affecting SFTP and Git operations. We're making progress in narrowing down the cause and are working to implement a solution. We'll provide the next update within 45 minutes or as soon as new information is available. Thank you for your ongoing patience.
- investigating May 28, 2025, 11:58 AM UTC
We are still investigating the issue affecting SFTP and Git operations. Our engineers are actively analyzing potential root causes and continue to work toward a resolution. Thank you for bearing with us.
- identified May 28, 2025, 12:29 PM UTC
We've identified the root cause of the issue affecting SFTP and Git operations. Our team is now working on implementing a fix to restore normal functionality.
- monitoring May 28, 2025, 01:00 PM UTC
A fix has been implemented for the issue affecting SFTP and Git operations. We are currently monitoring system performance to ensure stability and full recovery. We'll continue to keep a close eye on the situation and will provide a final update once we've confirmed the issue is fully resolved. Thank you for your patience throughout this process.
- resolved May 28, 2025, 02:00 PM UTC
The issue affecting SFTP and Git operations has been fully resolved. All systems are now operating normally, and our monitoring confirms stability. Thank you for your patience while we worked to address this.