Pantheon experienced a major incident on June 9, 2025 affecting Customer Sites, lasting 20h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2025, 07:22 PM UTC
We are currently investigating reports of file permissions issues affecting a limited number of sites. This is being treated with the highest priority, and our team is working diligently to identify and resolve the root cause. If you are experiencing related errors, please contact Support via chat or submit a ticket. Our team is ready to assist and will prioritize your case. We will provide updates as soon as more information becomes available. Thank you for your patience.
- investigating Jun 09, 2025, 08:29 PM UTC
Our Engineering team is actively investigating the issue, focusing on the affected sites to identify the root cause. We will provide another update within the next 30–60 minutes or sooner if new information becomes available. Thank you for your continued patience and understanding.
- identified Jun 09, 2025, 09:56 PM UTC
Our Engineering team has identified the root cause of the file permission issues and is actively working on remediation. We will provide another update within the next hour or sooner if additional information becomes available.
- monitoring Jun 09, 2025, 10:17 PM UTC
All impacted sites have been repaired. We will monitor the situation for 30 minutes, please contact support if you see any remaining issues.
- identified Jun 09, 2025, 11:13 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 09, 2025, 11:14 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 10, 2025, 12:14 AM UTC
We are actively working on a fix for this issue.
- identified Jun 10, 2025, 01:15 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 10, 2025, 05:15 AM UTC
We are actively working on a fix for this issue and will provide another update within 4 hours, or sooner if new information becomes available.
- identified Jun 10, 2025, 09:18 AM UTC
We continue working on the resolution and will update you within next 4 or sooner if new information becomes available.
- identified Jun 10, 2025, 01:20 PM UTC
Our team is continuing to work on a fix for this issue. We will update you within next 4 hours, or sooner if new information is available.
- resolved Jun 10, 2025, 03:32 PM UTC
Our Engineering team has identified and resolved the issue impacting the known affected sites. All systems are now operating normally. If you experience any further issues, please open a new support ticket via your dashboard or reach out to our chat support. We'll address each report individually and resolve them as quickly as possible. Thank you for your patience and understanding.