Pantheon experienced a major incident on June 24, 2025 affecting Support Tickets, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2025, 09:44 PM UTC
We are currently investigating reports of customers being unable to submit support tickets. As a workaround, please email [email protected] or use the support chat in the dashboard. We will update as soon as we have more information, and thank you for your patience.
- identified Jun 24, 2025, 10:18 PM UTC
The team has identified the root cause of this issue and is actively working on a fix. If you continue to experience issues creating tickets, please email [email protected] or use the support chat in your dashboard. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- identified Jun 24, 2025, 11:00 PM UTC
The team is continuing to work on resolving the issue. We appreciate your patience and will provide further updates as progress is made. If you need immediate assistance, our Support chat is available via your dashboard, or you can also email [email protected].
- monitoring Jun 24, 2025, 11:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2025, 11:49 PM UTC
This incident has been resolved.