Panora Connect incident
Legacy Elite Custom Bot Connection Issues
Panora Connect experienced a minor incident on May 17, 2026 affecting San Francisco Data Center and Amsterdam Data Center and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 17, 2026, 10:35 AM UTC
Status: Investigating We are currently investigating an issue where some Legacy Elite users may be unable to complete custom bot connections. Our team is actively looking into the cause and working toward a resolution. We apologize for the inconvenience and will provide updates as more information becomes available. Affected components Amsterdam Data Center (Degraded performance) New York Data Center (Degraded performance) San Francisco Data Center (Degraded performance)
- monitoring May 17, 2026, 11:09 AM UTC
Status: Monitoring We've rolled out the fix and are actively monitoring to make sure the issue doesn’t return. Affected components Amsterdam Data Center (Operational) New York Data Center (Operational) San Francisco Data Center (Operational)
- resolved May 17, 2026, 11:22 AM UTC
Status: Resolved Service has been restored and the incident is resolved. Affected components Amsterdam Data Center (Operational) New York Data Center (Operational) San Francisco Data Center (Operational)