Resolved on May 17, 2026, affecting San Francisco Data Center and Amsterdam Data Center and 1 more.
We've rolled out the fix and are actively monitoring to make sure the issue doesn’t return.
Affected components
San Francisco Data CenterAmsterdam Data CenterNew York Data Center
Update timeline
- investigating May 17, 2026, 10:35 AM UTC
We are currently investigating an issue where some Legacy Elite users may be unable to complete custom bot connections. Our team is actively looking into the cause and working toward a resolution. We apologize for the inconvenience and will provide updates as more information becomes available.
- monitoring May 17, 2026, 11:09 AM UTC
We've rolled out the fix and are actively monitoring to make sure the issue doesn’t return.
- resolved May 17, 2026, 11:22 AM UTC
Service has been restored and the incident is resolved.
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