Palo Alto Networks incident
Delayed Alibaba cloud ingestion for all customers
Notice Vendor's status page →
Ongoing since 05:36 AM UTC, affecting Americas - US - app.prismacloud.io and Americas - US - app2.prismacloud.io and 1 more.
Services have been restored across app, app2, app3, and app4. Restoration of the remaining stacks is currently in progress.
Affected components
Americas - US - app.prismacloud.ioAmericas - US - app2.prismacloud.ioAmericas - US - app3.prismacloud.ioAmericas - US - app4.prismacloud.ioAmericas - US - app.gov.prismacloud.ioAmericas - Canada - app.ca.prismacloud.ioEurope - app.eu.prismacloud.ioEurope - app2.eu.prismacloud.ioUnited Kingdom - UK - app.uk.prismacloud.ioFrance - FR - app.fr.prismacloud.io
Update timeline
- identified Oct 30, 2026, 05:36 AM UTC
We are experiencing delayed Alibaba cloud ingestion across all the stacks. We have identified the issue and a fix is being rolled out.
- identified Oct 30, 2026, 09:02 AM UTC
Services have been restored across app, app2, app3, and app4. Restoration of the remaining stacks is currently in progress.
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