PairSoft Outage History

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PairSoft had 11 outages in the last 2 years totaling 97h 5m of downtime — averaging 0.5 incidents per month.

There were 11 PairSoft outages since June 17, 2024 totaling 97h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pairsoft.com

Major November 17, 2025

Docupeak Service Interruption Alert

Detected by Pingoru
Nov 17, 2025, 03:46 PM UTC
Resolved
Nov 17, 2025, 09:04 PM UTC
Duration
5h 17m
Affected: DocuPeak Database Service (EUSSQL01)
Timeline · 3 updates
  1. investigating Nov 17, 2025, 03:46 PM UTC

    We are experiencing minor issues with the Docupeak services. These issues may prevent you from accessing or using parts of your Docupeak application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. monitoring Nov 17, 2025, 04:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 17, 2025, 09:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 29, 2025

PaperSaveCloud Service Interruption Alert

Detected by Pingoru
Oct 29, 2025, 04:50 PM UTC
Resolved
Oct 30, 2025, 01:03 PM UTC
Duration
20h 12m
Affected: PaperSave Web Client (AWS)
Timeline · 3 updates
  1. investigating Oct 29, 2025, 04:50 PM UTC

    We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing PaperSave 7x Home page. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. monitoring Oct 29, 2025, 09:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 30, 2025, 01:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 29, 2025

Docupeak Cloud Service - Interruption Alert

Detected by Pingoru
Sep 29, 2025, 04:04 PM UTC
Resolved
Sep 29, 2025, 04:56 PM UTC
Duration
51m
Affected: DocuPeak Database Service (EUSSQL02)
Timeline · 3 updates
  1. investigating Sep 29, 2025, 04:04 PM UTC

    We are currently experiencing performance issues with the Docupeak Cloud Service. These may prevent you from viewing your Docupeak content, or you may experience a slowdown in loading time. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. monitoring Sep 29, 2025, 04:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 29, 2025, 04:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 22, 2025

PaperSaveCloud OCR Service Alert

Detected by Pingoru
Apr 22, 2025, 10:07 AM UTC
Resolved
Apr 22, 2025, 03:39 PM UTC
Duration
5h 31m
Affected: OCR Service (PSAAVMAUS01P)OCR Service (PSNATIVEOCR)OCR Service (PSEPHSTVMCA01P)OCR Service (PSEPHSTVM02P)OCR Service (PSEPHSTVM01P)
Timeline · 3 updates
  1. investigating Apr 22, 2025, 10:07 AM UTC

    We are experiencing minor issues with the PaperSave Cheque OCR. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. monitoring Apr 22, 2025, 03:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 22, 2025, 03:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 13, 2025

WorkPlaceCloud™ Outage Issue

Detected by Pingoru
Jan 13, 2025, 05:38 AM UTC
Resolved
Jan 13, 2025, 05:38 AM UTC
Duration
—
Affected: WorkPlace Service (WPAAVM01P)WorkPlace Service (WPAAVM02P)WorkPlace Service (WPAAVM03P)WorkPlace Service (WPAAVM04P)WorkPlace Service (WPAAVM05P)WorkPlace Service (WPAAVM06P)WorkPlace Service (WPAAVM07P)WorkPlace Service (WPAAVM08P)WorkPlace Service (WPJBOXVM01P)
Timeline · 1 update
  1. resolved Jan 13, 2025, 05:38 AM UTC

    Issues at Microsoft datacenter have been resolved. During this weekend our teams optimized the environments to their normal state and performed extensive smoke testing. All functionalities are back online and environments are running stable as expected. We are still in contact with Microsoft on the Root Cause Analysis and how they are going to prevent this for the future. Once this is known then we will also share this with you. We want to thank you for your patience and understanding during these last couple of days. In case you have any additional questions, please let us know so we can assist.

Read the full incident report →

Notice January 13, 2025

PaperSaveCloud™ Outage Issue

Detected by Pingoru
Jan 13, 2025, 05:37 AM UTC
Resolved
Jan 13, 2025, 05:37 AM UTC
Duration
—
Affected: Operations Service (PSLAAS01P)Operations Service (PSLAAS02P)Operations Service (PSLAAS03P)Operations Service (PSLAAS04P)Operations Service (PSLAAS05P)Operations Service (PSLAAS06P)Operations Service (PSLAAS07P)Operations Service (PSLAAS08P)Operations Service (PSLAAS09P)Operations Service (PSLAAS10P)Operations Service (PSLAAS01P-BHSN)Operations Service (PSLAAS01P-GTF)Operations Service (PSLAAS01P-USC)PaperSave Web Client (AWS)Workflow Service (PSWFAS01P-RFMC)Authentication Service (PSIDAS01P-BHSN)Workflow Service (PSWFAS01P)Authentication Service (PSIDAS02P)Authentication Service (PSIDAS01P)Workflow Service (PSWFAS01P-SEG)Workflow Service (PSWFAS01P-BHSN)Workflow Service (PSWFAS02P)
Timeline · 1 update
  1. resolved Jan 13, 2025, 05:37 AM UTC

    Issues at Microsoft datacenter have been resolved. During this weekend our teams optimized the environments to their normal state and performed extensive smoke testing. All functionalities are back online, and environments are running stable as expected. We are still in contact with Microsoft on the Root Cause Analysis and how they are going to prevent this for the future. Once this is known then we will also share this with you. We want to thank you for your patience and understanding during these last couple of days. In case you have any additional questions, please let us know so we can assist.

Read the full incident report →

Notice January 9, 2025

WorkPlaceCloud Outage Issue

Detected by Pingoru
Jan 09, 2025, 07:41 AM UTC
Resolved
Jan 11, 2025, 01:17 PM UTC
Duration
2d 5h
Affected: WorkPlace Service (WPAAVM01P)WorkPlace Service (WPAAVM02P)WorkPlace Service (WPAAVM03P)WorkPlace Service (WPAAVM04P)WorkPlace Service (WPAAVM05P)WorkPlace Service (WPAAVM06P)WorkPlace Service (WPAAVM07P)WorkPlace Service (WPAAVM08P)WorkPlace Service (WPADVM01P)WorkPlace Service (WPJBOXVM01P)
Timeline · 7 updates
  1. investigating Jan 09, 2025, 07:41 AM UTC

    There is an ongoing outage reported in the datacenter of Microsoft that is affecting our services. This issue may have a direct impact on our applications, particularly on the Workplace Services. Our team is closely monitoring the situation and coordinating with Microsoft support to minimize the impact on our operations. For your reference we have also added the status page of Microsoft where you can see the communication from Microsoft. (https://azure.status.microsoft/en-us/status)

  2. investigating Jan 09, 2025, 10:55 AM UTC

    We are actively monitoring the situation and working with Azure support to stay updated on progress. As of now, there is no estimated time for resolution. We will provide further updates as soon as we receive more information. Thank you for your patience and understanding.

  3. investigating Jan 09, 2025, 07:19 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jan 09, 2025, 09:20 PM UTC

    Microsoft issues still persist. We are actively migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. We expect to have all companies migrated by start of business EST tomorrow morning

  5. investigating Jan 10, 2025, 09:02 AM UTC

    Microsoft has shown some improvements on their datacenter, but this unfortunately didn't resolve the infrastructure issues with regards to Workplace. We keep actively migrating clients to a different datacenter region. Support will contact you directly when your company has been migrated. We expect to have all companies migrated by start of business EST morning

  6. monitoring Jan 10, 2025, 01:12 PM UTC

    We are pleased to inform that the environments are back online. In case of any questions feel free to reach out to our support team. We stay in close contact with Microsoft in order to get a good Root Cause Analysis of this outage.

  7. resolved Jan 11, 2025, 01:17 PM UTC

    Microsoft has informed us that the issues on their datacenter are resolved, and systems are recovering. Our teams keep on working on improving stability and enhancing customer experience. During the weekend we will perform extended regression testing in order to validate that our systems and functionalities have returned back to their expected state.

Read the full incident report →

Notice December 4, 2024

DocupeakCloud Service - Interruption Alert

Detected by Pingoru
Dec 04, 2024, 02:03 PM UTC
Resolved
Dec 04, 2024, 09:09 PM UTC
Duration
7h 6m
Timeline · 3 updates
  1. investigating Dec 04, 2024, 02:03 PM UTC

    We are currently experiencing minor performance issues with the Docupeak Cloud Service. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. monitoring Dec 04, 2024, 02:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 04, 2024, 09:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 21, 2024

WorkPlace Service Interruption Alert

Detected by Pingoru
Aug 21, 2024, 10:06 PM UTC
Resolved
Aug 21, 2024, 11:11 PM UTC
Duration
1h 5m
Timeline · 4 updates
  1. investigating Aug 21, 2024, 10:06 PM UTC

    We are experiencing minor issues with the WorkPlaceCloud services. These issues may prevent you from accessing or using parts of your WorkPlace application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. identified Aug 21, 2024, 10:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 21, 2024, 10:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 21, 2024, 11:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 19, 2024

PaperSave Operations Service - Interruption Alert

Detected by Pingoru
Aug 19, 2024, 05:46 PM UTC
Resolved
Aug 19, 2024, 07:33 PM UTC
Duration
1h 46m
Timeline · 3 updates
  1. investigating Aug 19, 2024, 05:46 PM UTC

    We are currently experiencing performance issues with the PaperSaveCloud Operations Service. These may prevent you from using your PaperSave account, or you may experience intermittent response time when logging-in. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. monitoring Aug 19, 2024, 06:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 19, 2024, 07:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 17, 2024

PaperSave operations Service with BB hosted FE Databaseview - Interruption Alert

Detected by Pingoru
Jun 17, 2024, 03:12 PM UTC
Resolved
Jun 17, 2024, 04:49 PM UTC
Duration
1h 36m
Timeline · 2 updates
  1. investigating Jun 17, 2024, 03:12 PM UTC

    We are currently experiencing issues with the PaperSaveCloud Operations Service with BB hosted FE Databaseview. These may prevent you from using your PaperSave account within BB FE Databaseview. Our Teams are actively working with BB Support on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

  2. resolved Jun 17, 2024, 04:49 PM UTC

    This incident has been resolved.

Read the full incident report →