PairSoft experienced a minor incident on September 29, 2025 affecting DocuPeak Database Service (EUSSQL02), lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
DocuPeak Database Service (EUSSQL02)
Update timeline
- investigating Sep 29, 2025, 04:04 PM UTC
We are currently experiencing performance issues with the Docupeak Cloud Service. These may prevent you from viewing your Docupeak content, or you may experience a slowdown in loading time. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.
- monitoring Sep 29, 2025, 04:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2025, 04:56 PM UTC
This incident has been resolved.