PairSoft experienced a major incident on November 17, 2025 affecting DocuPeak Database Service (EUSSQL01), lasting 5h 17m. The incident has been resolved; the full update timeline is below.
Affected components
DocuPeak Database Service (EUSSQL01)
Update timeline
- investigating Nov 17, 2025, 03:46 PM UTC
We are experiencing minor issues with the Docupeak services. These issues may prevent you from accessing or using parts of your Docupeak application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.
- monitoring Nov 17, 2025, 04:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 17, 2025, 09:04 PM UTC
This incident has been resolved.