PageProof incident

Proof upload/creation issue

Notice Resolved View vendor source →

PageProof experienced a notice incident on October 29, 2025 affecting PageProof, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 05:41 PM UTC
Resolved
Oct 29, 2025, 06:10 PM UTC
Duration
28m
Detected by Pingoru
Oct 29, 2025, 05:41 PM UTC

Affected components

PageProof

Update timeline

  1. identified Oct 29, 2025, 05:41 PM UTC

    We are currently investigating this issue affecting our proof upload and creation. Other PageProof areas, including proof review and comments, are not impacted.

  2. identified Oct 29, 2025, 06:08 PM UTC

    We have identified this issue as originating from our cloud infrastructure provider. We are making adjustments to our upload infrastructure to restore service.

  3. resolved Oct 29, 2025, 06:10 PM UTC

    We have rerouted the upload traffic to a different service so to avoid the services that Microsoft has reported are down. If you have a file in your outbox stuck at 10% upload: click the cog icon on your proof tile and select 'replace proof file'. You can then upload the file - it will upload and process OK.