Call Quality Degraded
Timeline · 1 update
- resolved Sep 04, 2026, 05:07 PM UTC
Call quality issues that impacted our care representatives have been resolved. Thank you for your patience.
Pagely Outage History
Pagely is up right nowPagely had 16 outages in the last 2 years totaling 69h 42m of downtime — averaging 0.7 incidents per month.
There were 16 Pagely outages since October 15, 2025 totaling 69h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.
Atomic Login Auth Issues
Affected: Atomic Control Panel
Timeline · 4 updates
- investigating Aug 17, 2026, 09:22 PM UTC
We're currently investigating reports of issues logging in to the Pagely Atomic control panel.
- investigating Aug 17, 2026, 11:22 PM UTC
We're still investigating the login issues affecting the Atomic control panel. We will have another update shortly.
- monitoring Aug 17, 2026, 11:58 PM UTC
We've implemented a fix and logins to the Atomic control panel are now working normally. Customers should be able to sign in as expected; if you continue to experience trouble, please clear your browser cache or try again shortly. We'll continue to monitor to ensure the issue is fully resolved. Thank you for your patience while we worked through this.
- resolved Aug 18, 2026, 12:16 AM UTC
This incident has been resolved.
Cache Invalidation Service Disruption
Affected: API
Timeline · 3 updates
- identified Jun 17, 2026, 12:18 PM UTC
Users may experience errors when clearing cache. We have identified the issue and are working to resolve it.
- monitoring Jun 17, 2026, 12:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 17, 2026, 12:47 PM UTC
This incident has been resolved.
Atomic Login auth failures
Affected: Atomic Control PanelAPICI/CD Integrations
Timeline · 3 updates
- investigating Jun 10, 2026, 11:56 AM UTC
We are currently investigating this issue.
- monitoring Jun 10, 2026, 12:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2026, 01:06 PM UTC
This incident has been resolved.
Atomic control dashboard errors
Affected: Atomic Control Panel
Timeline · 5 updates
- investigating Jun 04, 2026, 01:11 PM UTC
We are currently investigating reports of issues with Atomic that may impact control actions in the dashboard including authentication
- investigating Jun 04, 2026, 02:18 PM UTC
Our team is continuing to investigate the root cause and work towards service restoration.
- identified Jun 04, 2026, 02:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 04, 2026, 02:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 04, 2026, 05:11 PM UTC
This incident has been resolved.
Let's Encrypt Certificate Creation Issues
Timeline · 3 updates
- investigating May 13, 2026, 10:56 PM UTC
We’re investigating problems with Let’s Encrypt certificate issuance.
- investigating May 14, 2026, 12:59 AM UTC
We are continuing to investigate the issue with Let’s Encrypt certificate creation and the issue currently is intermittent. We will provide further updates shortly.
- resolved May 14, 2026, 01:24 AM UTC
New Let’s Encrypt certificates are issuing properly and this issue is now resolved.
SSL Creation Issues with Let's Encrypt Certificates
Timeline · 2 updates
- investigating May 08, 2026, 08:26 PM UTC
We’re investigating reports of problems issuing Let’s Encrypt certificates. This appears tied to Let’s Encrypt pausing issuance while they investigate; we’re monitoring their status page and will update as we learn more. Status page can be found via the following link for Let's Encrypt: https://letsencrypt.status.io/pages/incident/55957a99e800baa4470002da/69fe2d6698ca07050eb4b1b3
- resolved May 08, 2026, 09:34 PM UTC
Let's Encrypt have corrected the issues on their side, and customers can again request LE certificates through Atomic.
Atomic Login Issues
Affected: Atomic Control Panel
Timeline · 6 updates
- investigating May 08, 2026, 01:26 AM UTC
We are currently investigating issues with Atomic logins. We will provide more information shortly.
- investigating May 08, 2026, 01:51 AM UTC
This issue would also affect cron task execution and we are investigating this as well.
- investigating May 08, 2026, 02:52 AM UTC
We’re continuing to troubleshoot Atomic and will share additional details as they become available.
- investigating May 08, 2026, 04:56 AM UTC
Atomic remains unavailable while we continue investigation and remediation; we’ll share additional details as they become available.
- monitoring May 08, 2026, 07:34 AM UTC
We identified and resolved the networking issue, and Atomic access has been restored. Scheduled cron jobs are also running normally again. We will resolve this incident if our monitoring continues to look normal.
- resolved May 08, 2026, 07:50 AM UTC
This incident is now resolved.
Subset of EC2 instances in AWS Virginia Experiencing Issues
Affected: VPS Hosting Infrastructure
Timeline · 7 updates
- investigating May 08, 2026, 12:05 AM UTC
We are investigating an issue affecting a subset of EC2 instances in AWS US East (Virginia). Those instances are temporarily unreachable while we determine root cause.
- identified May 08, 2026, 12:41 AM UTC
We have identified the affected EC2 instances in AWS. Reboots have been started on all of them while we continue to confirm recovery. Additional updates will be provided shortly.
- identified May 08, 2026, 01:01 AM UTC
A few hosts still show EBS volume issues that prevent a full restart; we are actively fixing those and continuing investigation alongside the broader recovery work.
- identified May 08, 2026, 03:00 AM UTC
A small number of instances still have an EBS-related issue we’re actively investigating, and all other instances, those not affected by this problem, have been back to normal for some time now.
- identified May 08, 2026, 06:19 AM UTC
We’ve restored several EBS volumes and brought associated EC2 instances back online; work is still in progress on the remaining instances, and we’ll share another update shortly.
- monitoring May 08, 2026, 07:38 AM UTC
All affected instances are now restored and we continue to monitor for any issues.
- resolved May 08, 2026, 07:50 AM UTC
This incident is now resolved.
Pagely Atomic login failure
Affected: Atomic Control Panel
Timeline · 6 updates
- investigating Apr 30, 2026, 01:28 PM UTC
Our Operations and Development team are currently investigating an issue with login failures to Atomic
- identified Apr 30, 2026, 01:58 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 30, 2026, 02:07 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 30, 2026, 02:35 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 30, 2026, 03:54 PM UTC
Additional fixes are being applied to address issues affecting parts of the Atomic interface
- resolved Apr 30, 2026, 04:35 PM UTC
Atomic is operating normally and this issue is now resolved.
New Account Provisioning Issues
Timeline · 5 updates
- investigating Apr 24, 2026, 05:16 PM UTC
We are currently investigating issues with new account provisioning. Our technical teams have been alerted and are actively working to determine the cause and implement a resolution.
- identified Apr 24, 2026, 06:32 PM UTC
The issue has been identified with provisioning and the team is applying a fix.
- monitoring Apr 24, 2026, 07:54 PM UTC
Fix has been applied and we are waiting for our queue processing to normalize. Will provide additional updates shortly.
- monitoring Apr 24, 2026, 09:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 24, 2026, 09:41 PM UTC
Provisioning flow is operating normally and this issue is now resolved.
Atomic new registration errors
Affected: Atomic Control Panel
Timeline · 2 updates
- investigating Feb 10, 2026, 04:03 AM UTC
Our team is aware of an issue that is impacting new account and new plan registrations in Atomic. We are actively investigating.
- resolved Feb 10, 2026, 03:54 PM UTC
New account signup issues are now resolved.
Payment Processor Issues
Timeline · 2 updates
- investigating Dec 04, 2025, 10:54 PM UTC
We are currently investigating an issue with our payment processor preventing payments and affecting new sign-ups.
- resolved Dec 04, 2025, 11:38 PM UTC
Our payment processor addressed the issue with failed transactions and this issue is now resolved.
Shared Hosting Intermittent Unavailability
Affected: Shared Hosting Infrastructure
Timeline · 3 updates
- investigating Dec 02, 2025, 06:37 PM UTC
We are investigating an issue impacting a subset of our shared-hosting customers. Details will be added as they become available.
- monitoring Dec 02, 2025, 07:06 PM UTC
Our engineering team identified a surge of requests to certain web nodes on our shared hosting infrastructure. We have mitigated some of the requests and continue to monitor the issue. At the moment, all web nodes are operating normally and we expect to resolve this incident shortly.
- resolved Dec 02, 2025, 08:53 PM UTC
We have not seen any further issues with our shared hosting environment and this incident is now resolved.
Service Degradation Due to AWS Virginia (us-east-1) Outage
Affected: Atomic Control PanelSupport SystemVPS Hosting InfrastructureShared Hosting InfrastructureAPI
Timeline · 6 updates
- monitoring Oct 20, 2025, 10:08 AM UTC
We are currently experiencing degraded performance across some of our services due to an ongoing outage affecting the AWS US-East (Virginia) region. Our engineering team is actively monitoring the situation and working to mitigate the impact. We will provide updates as more information becomes available.
- monitoring Oct 20, 2025, 11:25 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 03:24 PM UTC
We are continuing to monitor this issue. AWS still is reporting intermittent issues, but we are not aware of any impact to Pagely customers at this time.
- monitoring Oct 20, 2025, 08:26 PM UTC
Pagely is continuing to monitor, but at this time we believe there are no outstanding issues.
- monitoring Oct 20, 2025, 10:14 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 10:16 PM UTC
This incident is now resolved as we have not seen any further issues related to this incident.
Account Provisioning Issue
Affected: Automation
Timeline · 6 updates
- investigating Oct 15, 2025, 03:50 PM UTC
We are currently investigating reports of delays in account provisioning for new users. Our technical teams have been alerted and are actively working to determine the cause and implement a resolution.
- identified Oct 15, 2025, 04:35 PM UTC
We have identified the potential root cause of the account provisioning delays. Our team is implementing a fix to restore normal provisioning operations. We will update as soon as all systems are functioning as expected.
- identified Oct 15, 2025, 05:46 PM UTC
A fix has been released to address the delays in account provisioning and we are continuing to work on resolving this issue. Further updates will be provided shortly.
- identified Oct 15, 2025, 07:32 PM UTC
Additional fixes are still being worked on and we will continue to provide updates until this issue is resolved.
- identified Oct 15, 2025, 09:48 PM UTC
We have found additional endpoints that need to be fixed and we continue to make progress to a resolution.
- resolved Oct 16, 2025, 12:44 AM UTC
This incident has been resolved. Account provisioning services are now operating normally. Our team has confirmed that new account creation is functioning as expected.