Pagely incident

New Account Provisioning Issues

Notice Resolved View vendor source →
Started
Apr 24, 2026, 05:16 PM UTC
Resolved
Apr 24, 2026, 09:41 PM UTC
Duration
4h 25m
Detected by Pingoru
Apr 24, 2026, 05:16 PM UTC

Update timeline

  1. investigating Apr 24, 2026, 05:16 PM UTC

    We are currently investigating issues with new account provisioning. Our technical teams have been alerted and are actively working to determine the cause and implement a resolution.

  2. identified Apr 24, 2026, 06:32 PM UTC

    The issue has been identified with provisioning and the team is applying a fix.

  3. monitoring Apr 24, 2026, 07:54 PM UTC

    Fix has been applied and we are waiting for our queue processing to normalize. Will provide additional updates shortly.

  4. monitoring Apr 24, 2026, 09:08 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 24, 2026, 09:41 PM UTC

    Provisioning flow is operating normally and this issue is now resolved.

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