Pagely experienced a major incident on October 15, 2025 affecting Automation, lasting 8h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2025, 03:50 PM UTC
We are currently investigating reports of delays in account provisioning for new users. Our technical teams have been alerted and are actively working to determine the cause and implement a resolution.
- identified Oct 15, 2025, 04:35 PM UTC
We have identified the potential root cause of the account provisioning delays. Our team is implementing a fix to restore normal provisioning operations. We will update as soon as all systems are functioning as expected.
- identified Oct 15, 2025, 05:46 PM UTC
A fix has been released to address the delays in account provisioning and we are continuing to work on resolving this issue. Further updates will be provided shortly.
- identified Oct 15, 2025, 07:32 PM UTC
Additional fixes are still being worked on and we will continue to provide updates until this issue is resolved.
- identified Oct 15, 2025, 09:48 PM UTC
We have found additional endpoints that need to be fixed and we continue to make progress to a resolution.
- resolved Oct 16, 2025, 12:44 AM UTC
This incident has been resolved. Account provisioning services are now operating normally. Our team has confirmed that new account creation is functioning as expected.